An Australian-owned BPO with teams in Manila, Cebu & Clark
OutForce is owned and managed in Sydney and builds dedicated offshore teams in the Philippines. Here's what that means for your business, where our teams work, and how an engagement is priced and run.
What "Australian-owned and managed" means at OutForce
OutForce's head office is at 4/88 Cumberland St, The Rocks, Sydney NSW 2000, and the business is 100% Australian-owned and managed. Since 2018 we've built dedicated offshore teams in the Philippines for businesses in Australia, the United Kingdom and the United States, and we now have 750+ professionals on board.
- Your hours, not ours. Manila is two hours behind Sydney (three during Australian daylight saving), so teams can work your business day. Teams can also be set up for UK or US hours, or 24/7 coverage.
- Dedicated teams, not shared seats. Each team member works only for you, on your processes, your systems and your hours.
- Transparent pricing. You pay the employee's salary plus a fixed OutForce service fee. No hidden charges and no lock-in contract.
- Certified operations. OutForce is ISO 27001 certified for information security and ISO 9001 certified for quality management. See security & compliance.
Where our teams work
| Location | Where it is |
|---|---|
| Manila — Ortigas Center | Business district in Metro Manila, the Philippines' capital region and largest talent pool. |
| Manila — Bonifacio Global City | Business district in Taguig, Metro Manila. |
| Cebu | Cebu City, in the country's second-largest metropolitan area. |
| Clark | Clark Freeport Zone in Pampanga, north of Metro Manila. |
How an engagement works
- Align. We map your objectives and define the roles that matter.
- Build. AI-assisted screening plus specialist recruiters produce a shortlist; you choose who joins your team.
- Launch. We handle onboarding, equipment, workspace, HR, payroll and compliance. Dedicated teams are typically live in about two weeks.
Clients typically save 50–75% versus hiring locally, and employee retention runs above 95%. Read more about our process.
Who works with us
Businesses that scale with OutForce include Amazon One Medical, Centuria, City Finance, Ross Insurance Brokers, The Card Network, Umart, Vonex, Webprofits and Young Henrys. Our teams support telecommunications, financial services, healthcare, and transportation and logistics, across customer support, finance and accounting, collections, procurement and back-office work. See our case studies.
Australian-owned BPO: common questions
Is OutForce Australian-owned?
Yes. OutForce is 100% Australian-owned and managed, with its head office at 4/88 Cumberland St, The Rocks, Sydney NSW 2000.
Where are OutForce's offices in the Philippines?
OutForce teams work from Manila (Ortigas Center and Bonifacio Global City), Cebu City and Clark Freeport Zone in Pampanga.
How does OutForce price an offshore team?
You pay each employee's salary and statutory costs plus a fixed OutForce service fee that covers recruitment, HR, payroll, compliance and ongoing support. There is no lock-in contract.
How quickly can a team start?
Depending on the role, dedicated teams are typically live in about two weeks.
Is OutForce ISO certified?
Yes. OutForce is ISO 27001 certified for information security and ISO 9001 certified for quality management. Certificates are available on request.
Ready to build your offshore team?
Tell us the roles you need. We can have a dedicated team working alongside yours in as little as two weeks.